Toronto, ON
Full-time
Salary: $30,000.00 to $35,000.00 /year


Job Summary

cloudStack Services is an integrated cloud software development and service provider focused on the Salesforce platform. We develop and deliver high-value, creative and cost-effective solutions to nonprofit organizations helping them to transform their business processes and become more effective and efficient.

To help accelerate our growth in this exciting and rewarding market segment, we are looking for a Customer Success Representative that shares our passion for software, products, and building and supporting Customer for Life relationships.

Responsibilities and Duties

A Customer Success Representative at cloudStack Services will

  • Provide technical and product support to existing customers
  • Build and enhance our library of product and customer success related collateral materials
  • Promote the benefits of our products and services to existing and new customers
  • Strengthen and maintain customer support best practices

Qualifications and Skills

This job is right for you if you have

  • A post-secondary degree or diploma
  • Familiarity with cloud computing services
  • A technical aptitude and an interest in continued learning
  • Knowledge of customer service best practices
  • A desire to do things the right way, and produce accurate, complete results

This job is perfect for you if you have

  • Interest or past experience working with charitable organizations
  • Experience with Customer Relationship Management (CRM) software such as Salesforce
  • Are willing to attain Salesforce Professional Certifications
  • Want to get in on the ground floor and develop your career with a young and fast-growing business

Benefits

cloudStack Services offers a competitive salary, flexible working hours and is located in the heart of downtown Toronto, steps from the Yonge Subway and Union Station.

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